Unlocking Contact Information
How to unlock email and phone numbers for decision-makers.
When you find a decision-maker you want to contact, you can unlock their email and phone number using credits.
Credit Costs
| Contact Type | Cost | Where |
|---|---|---|
| 1 credit | Web app or Chrome extension | |
| Phone | 10 credits | Web app or Chrome extension |
You can unlock email only, phone only, or both. Each is charged separately. Credits are drawn from your team account's shared credit balance.
How to Unlock
Step 1: Find the Person
Navigate to the People or All Employees tab in the Company Drawer and find the person you want to contact.
Step 2: Open Person Modal
Click on the person's name to open the Person Modal.
Step 3: Click Unlock
In the modal:
- Click Get next to Email to unlock email (1 credit)
- Click Get next to Phone to unlock phone (10 credits)
Step 4: View Contact Info
After unlocking:
- The email or phone number is displayed
- Click to open mail client or dial
- Information is saved permanently
What You Get
- Full email address
- Clickable mailto: link
- Source and confidence indicator
Phone
- Phone number with area code
- Clickable tel: link
- Source and confidence indicator
Permanent, Team-Shared Access
Once anyone on your team unlocks a contact:
- No recurring cost — access forever
- Team-shared — every member of your team sees the unlocked contact immediately, no extra credits required
- Syncs everywhere — visible across all views
- Re-export free — include in exports at no additional cost
Insufficient Credits
If you don't have enough credits:
- The button shows "Insufficient Credits"
- Click leads to the billing page
- Purchase more credits to continue
Bulk Unlocking
Currently, contacts must be unlocked individually through the Person Modal. Each unlock is a deliberate action.
For bulk contact needs, consider exporting facilities first (1 credit per facility the first time; re-exports are free), then unlocking contacts for priority facilities.